Service Consultation

You Know your business really well and you know what your business needs. What business solutions would suit your business needs the best. But not necessarily you may know what technology or technical solution would make you leverage the best output. All solutions may be good but there is only one solution that will be great. So, How do you know what is that great business solution.

Our analysts & consultants sit with you and do analyse your business requirements and draft the best possible custom solution for you which is great, scalable, adaptable saving you huge costs on prototyping multiple solutions.

Our team prepares a detailed Technical Overview of the product, which includes the software platform, high level logical architecture, data, business, presentation layers, integration points with other systems, non-functional aspects that may impact technology risks inherent in the approach , the technical resources needed to develop, maintain and support the product and training and documentation aspects.

Service delivery in today’s environment is critical. We help you decide on the business model for delivery – SaaS, web based, mobile/ handheld and client server.

We also help you prepare a high level development plan –covering locations, outsourcing, offshore and onsite resource plans. Our Consultants chalk out a detailed plan based on well defined standard Arctic Practices:

Product Planning

services support your product’s business vision by giving it a robust technological framework. We help you establish strong development platforms and infrastructure and guide you in formulating strategies for delivering your products and services.

Our consultants support you in constructing a technical infrastructure and preparing structured documentation to support your business vision. These services will substantiate the marketability for your products.

Product Requirements and Prototyping Phase

Product Requirements Definition

Arctic helps you focus your efforts in drawing up Product Requirements in a detailed, structured and well documented manner.

We follow a combination of its  Methodology (Discover, Design, Develop, Deploy) and other methodologies like Rational and Agile techniques to evolve the following:

  • Product Requirements Document
  • Software Functional Specifications
  • Non-functional specifications and environment conditions

Prototype Development

We help you develop a lightweight Prototype or demo of your product with mock data. We use this to showcase your product to prospective investors and users to help them understand product and its functionality.

Product Management Plan, Maintenance and Support Planning

Your customers, users and investors would like to see a robust product roadmap for the next 3-6-12 months and visibility into a couple of years. The roadmap needs to give these stakeholders visibility into the technology, planned features, changes in delivery model and approximate schedules and budgets. Arctic and its consultants assist your business in planning a comprehensive Product Plan for 3, 6 months, 1 and 3 years, covering:

  • initial development
  • features for beta and each subsequent release
  • build of buy decisions
  • warranty and support plan
  • plan for the ongoing releases for the next 2 years
  • resources, schedules and estimation of development costs for these periods
  • Risks and risk mitigation strategies

Arctic’s technology team prepares a detailed Technical Overview of the product, which includes the software platform, high level logical architecture, data, business, presentation layers, integration points with other systems, non-functional aspects that may impact technology risks inherent in the approach , the technical resources needed to develop, maintain and support the product and training and documentation aspects.

Service delivery in today’s environment is critical. We help you decide on the business model for delivery – SaaS, web based, mobile/ handheld and client server.

We also help you prepare a high level development plan –covering locations, outsourcing, offshore and onsite resource plans.

Infrastructure and Operations Planning

Our Consultants  works with your identified hosting services provider or ISP to provide recommendations and information needed for hosting your product. These could be server platforms, software licenses, load balancing issues, security and payment gateways, database requirements and fault tolerance. We factor everything in our solution for you. From product idea to software development to support and everything.

Planning the Development Lifecycle

A well developed product costs you less to build, maintain and support. Arctic services help in managing hardware, software resources, human resources, tracking progress regularly, managing code deliveries, testing and deploying the product on your environment.

Arctic helps you plan and manage the Software Development Lifecycle from Requirements to Deployment. Using its unique practices and agile methodologies and Global Delivery Model you can considerably reduce your development costs and concentrate your time on building the business. Specific services and deliverable include:

  • Preparing the Approach and Methodology for Software Development
  • Preparing the Resource Plan
  • Technology Planning and making Build or Buy Decisions
  • Preparing the Budgeting and Cost Management Plan and Risk Management Plan

Managing the Development Lifecycle

  • Managing the Development Lifecycle
    • Plan the Discover, Design, Develop, Deliver and Deploy Phases
    • Manage the Incremental Build – Deploy – Test – Iterate Cycles
    • Manage Budgets and Costs for each release
  • Test and deploy the product in your environment
  • Establish Documentation and Best Practices
  • Plan for Technical Support, Product Support and Maintenance Planning

Product Maintenance

Arctic helps software providers meet the challenge of ongoing software maintenance and support with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels.

With teams staffed across our U.S. and Offshore Software development centers in India, Arctic can serve as an extension of a client’s support team, or provide turn-key, round-the-clock support services. Our staffing model, which includes a ‘shadow team’ which is able to supplement the core team as necessary, provides clients with greatly enhanced flexibility in addressing special software maintenance and support needs.

Our software maintenance and support services encompass such activities as:

  • Error tracking and debugging
  • Offshore Product Maintenance
  • Product upgrades
  • Product enhancements
  • Comprehensive user support
  • Technical troubleshooting
  • Performance monitoring
  • Performance testing
  • Quality assurance testing
  • Documentation development and maintenance

Arctic services include cost-effective maintenance and support for high-volume Web sites, including technical and user support, and ongoing content updates.